About you

This is an anonymous survey, but providing your contact details will help us link responses from other surveys you may have already completted. Your personal details will not be published. Remember, you do not need to provide this information if you do not want to. If you would like to read our Privacy Statement, click here.

Your First Name - Optional

Your Last Name - Optional

Contact Email Address - Optional

Your Contact Phone Number - Optional

About your rental

If you have previously provided the Address, please also do it here so we can get a more holistic picture. - Remember, providing the address is optional. It will not be published in this anonymous survey.

Address of the rental property

NOTE: none of the above location or personal data will be included in the published data.

Management of your house (rental)

Help us understand how your property's management experience is/was.

Are you generally happy with the way your property manager communicates with you? (You can make up to 2 choices)

Yes - everything is online and it is convenient

It's okay - but it's sometimes difficult to get a response quickly

It's okay - but I need to log everything through an app that is difficult to use

No

No - the manager is always changing

No - they send too many messages

If you have complained about anything, were you generally happy with the way your complaint was handled?

Has your property manager (PM) spoken about your landlord?

How satisfied are you with the repairs and maintenance provided by your landlord? (Choose up to 2 responses)

I have not had to get any repairs or maintenance done

I am very happy with the repairs and maintenance that I've requested

It takes forever for them to fix anything, but eventually they'll fix it

It is always an uphill battle to get anything done

They just don't do maintenance

It's easier for me to pay for repairs myself

Please provide one example of how your property manager has helped you personally (Optional)

About your thoughts

In this Section, we will try to identify how your rental journey has impacted you, personally.

Thinking about your whole experience, how has renting this property made you feel? (Choose all that apply)

I feel generally settled in and think of this house as my home

I feel a part of the community living in this house

I feel safe in my house and walking around the neighbourhood

I'm glad that I could rent in this suburb because I can not afford to buy here

I have access to all the services I need living here (shopping, transport, etc)

I really don't care, it's just a house

I feel like this place has been okay, but it has its problems

I feel like I've had nothing but problems here. I can't wait to move

Is the property that you have worth the rent that you pay?

Would you rent this property again? (Choose all that apply)

Yes - this place is great

Yeah - if the rent was cheaper

Maybe - If I couldn't find anything else

I can't afford it anymore

I feel kind of trapped because moving is so expensive

No - this place is rubbish

Thank you for your help. 😊

Tenant Experience... cont.

Anonymous - Tenant Experiences

About you

About your rental

Management of your house (rental)

About your thoughts